When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we do our best to be ready/waiting for you when you arrive. In return, we ask that you keep your scheduled commitment with us and show up for your appointment on time. If you are late for your appointment, we will need to deduct time from your massage in order to stay on schedule for our next on time client.
Please understand that massage therapists only get paid when they deliver a service therefore missed appointments are costly for us and prevent us from providing services to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 6 hours in advance, the Cancellation or No Show billing policy of 50% of your scheduled-service's fee will be will be applied.
In the event that you unable to keep your scheduled appointment with us, please contact us at least six (6) hours prior to your appointment. If you cannot reach us, please leave a detailed message on our voice mail system. If we do not hear from you within this time frame and you do not keep your appointment, the Cancellation or No Show billing policy of 50% of your scheduled-service's fee will be will be applied.